Courses

Name	Description	Duration (Day)	Level	Prerequisites	Outcomes	Recommended Next Courses	Information
HIP Fundamentals	Introduction and concepts to facilitate overall understanding of HIP	1	Basic	Basic Computer Literacy *** HIP Fundamentals is a prerequisite to all other courses	Login and logout Understand the home page Navigate to different screens Search in different scenarios Understand workflow by indexing a document Use document viewer Send ad-hoc correspondence Search for specific outgoing correspondence Review outgoing correspondence Hold/release/generate/fail outgoing correspondence	Role dependent	Request
Introduction to call centre	Logging and tracking of interaction with entities requiring action	1/2	Basic	*** this and its advanced course below are recommended for all users	Log a call Search for a call Handle a call Close a call Reopen a call	Resolving call centre queries	Request
Resolving call centre queries	Advanced resolution of entity interaction	1/2	Advanced	Introduction to call centre	Resolve queries by navigating via the buttons to other screens Route calls internally Handle calls from the workflow bin	Role dependent	Request
Payer creating and amendments	Creating new payers and making changes	1/2	Basic		Load new payers Maintain payers and perform bulk operations	Member creating and amendments	Request
Member creating and amendments	Create new members and make changes	1	Basic		Load individual members and dependents Interpret various fields Maintain individual members and dependents Terminate members and dependents		Request
Finance fundamentals	Understand the basic concepts of finance in HIP	1/4	Basic		Use and understand the journals enquiry screen Comprehend financial transactions Export financial transactions for analysis in Excel	Receipting	Request
Receipting	Capturing manual payments and allocating to to members	3/4	Basic	Finance fundamentals	Create manual payments Reverse manual payments Perform manual allocations Perform payer automatic allocations Understand other allocations	Finance Amendments	Request
Finance Amendments	Create financial amendment transactions	1/2	Advanced	Finance fundamentals,Receipting	Refund different entity types Create manual journals Perform financial transfers between different entity types		Request
Bank Statements	Loading bank statements	1/2	Advanced	Finance fundamentals,Receipting	Understand and load bank statements Reverse and reallocate statement transactions to different entities Split or combine statement payments		Request
Claims 1	Capture and assess claims	1/4	Basic		Capture claims manually Assess claims Re-assess claims Enquire on claims	Claims 2	Request
Claims 2	Assess claims by provider type	1/4	Basic	Claims 1	Assess pharmacy claims Assess pathology claims Assess hospital claims Assess optometry claims Assess dentistry claims	Claims 3	Request
Claims 3	Electronic claims	1/4	Basic	Claims 1	Understand the process flow for electronic claims Electronic claim processing queries		Request
Provider registration and amendments	Provider registration and amendments	1/4	Basic		Register provider Maintain provider Maintain provider networks		Request
Authorisation creating and amendments	Loading new and maintaining claim authorisations	1/2	Basic	Claims 1	Loading new and maintaining claim authorisations	Authorisation protocols and templates	Request
Authorisation protocols and templates	Utilise protocols and templates in authorisations	1/2	Advanced	Authorisation creating and amendments	Capture authorisation using protocols Apply templates to authorisation		Request
Run and schedule reports	Run and schedule packaged reports	1/2	Basic	Basic Computer Literacy	Understand the reporting environment Run reports Schedule reports	Area specific reports	Request
Area specific reports	Review role specific reports - different course per role	1/2	Basic	Run and schedule reports	Understand reports required for role		Request
Campaigns	Create campaigns for different entites and criteria	1/4	Basic		Setup a basic campaign Setup a campaign using a CSV file Check and release campaign		Request